1. DO YOU HAVE A RETAIL STORE LOCATED IN MY STATE?
Danyal Paraiba is currently distributed among our authorized resellers and are available at their stores. You can browse through the most up to date list by clicking on the resellers link.
2. DO YOU HAVE GEMOLOGISTS ON STAFF?
Yes. You can be rest assured that our stones are 100% natural. Due to the high quality of the product and the extreme rarity of the gemstone, it is common to find many gemologists and jewelers with limited experience and exposure to Paraiba to make the common mistake of assuming the stone is synthetic or do not recognize the stone. The smaller stones typically below 0.50ct are mined at the source in Brazil and the larger stones are mined at the source in Mozambique, so we are absolutely certain that the stones that are used are 100% natural. By company policy, our stones that are 2ct and up are GIA (Gemological Institute of America) certified. GIA is the world’s foremost authority in gemstones and thus have the level of experience and exposure to identify our stones as genuine. All pieces come with a Danyal Certificate of Authenticity which provides the company guarantee that all the Paraiba are 100% genuine. Some of the pieces come with an independent appraisal as well.
3. WHERE ARE THE CORPORATE OFFICES OF DANYAL PARAIBA LOCATED?
Los Angeles, CA.
OUR PARAIBA AND JEWELRY
1. WHY DOES PARAIBA TOURMALINE HAVE SUCH A UNIQUE NEON COLOR?
At Danyal Paraiba we use only 100% natural Paraiba Tourmaline. We source stones that showcase this unique neon color since for us this brand was created to showcase and make available this vibrant stone to the world. The neon color in paraiba tourmaline comes from the trace element copper. Copper is also the same element that gives turquoise its unique color.
2. WHAT ABOUT THE CLARITY OF THE PARAIBA USED IN YOUR JEWELRY?
Danyal Paraiba maintains high standards of quality control. We strive to use the very best stones in our jewelry. You can be rest assured that the clarity of the stones used are very good. However, for whatever reason, if you are unhappy with the piece of jewelry you have received, we provide a 14 day risk free return policy so you have nothing to worry about.
3. WHY DOES DANYAL PARAIBA SOURCE FROM BOTH AFRICA AND BRAZIL?
There are very subtle differences in Paraibas from the different sources. It takes sophisticated tests to determine origin, and chemically the stones are virtually identical anyway with only slight variations in trace elements to differentiate them.
Paraibas from Brazil tend to be very fragmented and are rarely produced over one carat in size whereas paraibas from Africa tend to be larger. The real difference lies in the retention of color. Brazilian Paraibas have such high intensity in color that even if the stones are small, when put together they showcase the “neon” color that makes paraiba so special. However, paraibas from Africa are typically seen in larger sizes since the smaller stones look more like aquamarines due to the poor retention of color.
Our goal as a brand was to produce jewelry of various price ranges so everyone can get something they can afford. It only made sense for us to create jewelry using the Brazilian stones below 0.5ct to make the jewelry affordable yet retain the “neon” color that makes paraibas so special. We typically use only the best African stones for designs that incorporate single stones larger than 0.5ct. It will be interesting to note that a 1ct Brazilian Paraiba typically runs anywhere from $25,000 to $50,000 per carat depending on the quality.
4. WHAT ARE GIA REPORTS?
GIA (Gemological Institute of America) is the world’s foremost authority in gemstones and thus has the level of experience and exposure to identify our stones as genuine. GIA reports provide additional proof that our stones are authentic.
5. HOW CAN I MAKE SURE THE JEWELRY I RECEIVE IS ACTUALLY THE JEWELRY?
All our pieces come engraved with the actual weight of the Paraiba and Diamonds that are used. By comparing these weights to your order will tell you that you received the right piece. You can also compare the design image and see if it matches the piece you receive in the mail.
6. MY LOCAL JEWELER TOLD ME THAT THE JEWELRY I GOT WAS A SYNTHETIC?
Due to the high quality of the product and the extreme rarity of the gemstone, it is common to find many gemologists and jewelers with limited experience and exposure to Paraiba to make the common mistake of assuming the stone is synthetic or do not recognize the stone. Danyal Paraiba are mined at the source in Brazil and Africa, so we are absolutely certain that the stones that are used are 100% natural. By company policy, our stones that are 2ct and up are GIA (Gemological Institute of America) certified. GIA is the world’s foremost authority in gemstones and thus have the level of experience and exposure to identify our stones as genuine. All pieces come with a Danyal Certificate of Authenticity which provides the company guarantee that all the Paraiba are 100% genuine.
7. I FOUND A DESIGN IN YOUR WEBSITE THAT I LIKE. IS IT AVAILABLE?
You may browse through all our designs using the Shop Online link. All items available for immediate purchase will be showcased in our online store. If you see an item without the "Request" label, you can still click the item and send us a message by clicking on the request button. Our customer service representative will get in touch with you regarding the request and provide you a quotation for the piece depending on the availability of stones. An offline order can be placed and the usual turnaround time for a request is 3-6 weeks. The availability of designs keeps constantly changing, so it would be best to check the site for something you have your eye on from time to time. We also provide a wish list option for you to keep an eye on the design.
8. WHAT IS THE QUALITY OF THE DIAMONDS USED IN YOUR JEWELRY?
We make sure we use high quality diamonds for manufacturing our designs. We use diamonds that range from VS-SI in clarity and F-H in color.
9. ARE ANY OF YOUR DIAMONDS LASER TREATED, CLARITY ENHANCED, COLOR ENHANCED, OR MODIFIED IN ANY WAY?
The white diamonds that are used are all 100% natural and untreated. The yellow diamonds used in some of our designs are natural but color enhanced.
10. ARE THE GEMSTONES USED IN YOUR JEWELRY NATURAL OR SYNTHETIC?
You can be rest assured that the paraiba used are 100% natural.
11. ARE ANY OF THE GEMSTONES USED IN YOUR JEWELRY HEAT TREATED?
Almost all Paraiba tourmalines are heat treated to bring out the color. Having said this, please be aware that all the paraiba tourmaline used in Danyal Paraiba are 100% natural and NOT synthetic.
12. DO THE 18K WHITE GOLD RINGS TURN YELLOW OVER TIME?
No. 18K White Gold is durable and the color of the gold is stable.
13. HOW OFTEN DO YOU ADD DESIGNS TO YOUR INVENTORY?
Usually every six months. However, please keep checking regularly for updates.
INSURANCE AND LONG-TERM CARE
1. DO YOU CLEAN OR PROVIDE CARE FOR JEWELRY SOLD ON YOUR SITE?
Yes. Danyal Paraiba provides a lifetime guarantee on the workmanship of the jewelry. We provide cleaning and repolishing services at your request. Please contact our customer service representative for more information. Paraiba is fairly durable, so you will have very little concern about the stone breaking. The best in-home solution for cleaning is soap and warm water and a soft toothbrush.
2. WHAT IS COVERED BY YOUR LIFETIME WARRANTY?
Only on the jewelry setting. The centre stones and diamonds are not covered by this warranty. For example, if a piece of jewelry is damaged and a stone falls out, we can repair the piece for you at no cost to you. However, if a stone is lost, we would provide you with a quotation for only the replacement of the stone. Please note, sometimes certain stone sizes and shapes may be difficult to source, therefore this process may take time and depends on a case by case basis.
3. DO YOU PROVIDE INSURANCE APPRAISALS?
The majority of our pieces have independent appraisals from GLS. GLS (Gemological Laboratory Services) is a Los Angeles based independent appraiser. Please visit www.glsla.com for more information and you can even verify the reports online.
4. DO YOU INSURE JEWELRY?
All our Fedex Shipments are fully insured until it reaches you. You may want contact your insurance company for any additional insurance you may want for your jewelry.
PRIVACY AND SECURITY
1. IS SHOPPING WITH DANYAL PARAIBA SECURE?
Yes. Our site is SSL certified and is fully compliant with protecting your privacy.
2. WILL MY PERSONAL INFORMATION BE SHARED WITH THIRD PARTIES?
No. Keeping our customer data and information secure is extremely important to us. We do not store any credit card details on our site.